Delivery & Installation

At Callaghans Electrical, we strive to offer best in class delivery to our customers. We will deliver appliances to any address within Ireland.

Frequently Asked Questions

Shipping

What countries do you ship to?

We will deliver appliances to any address within the Republic of Ireland.

For Northern Ireland deliveries, please visit callaghanselectrical.co.uk

How long will it take to receive my order?

  • Small Items (up to 30 kg) are delivered via DPD and will be delivered to you within 2-3 working days where possible.
  • Large Appliances to Donegal are delivered via our own delivery fleet and will be delivered to you within 3-5 working days where possible.
  • Large Appliance deliveries to the rest of Ireland, our logistics partner will deliver within 3-4 working days.
  • Please note: Rural addresses may take longer. You will receive a phone call or text message from the delivery driver with an estimated delivery time.
  • Special Orders may take longer to deliver. Please see individual product delivery information for more details. We will contact you should one of the items you’ve chosen be special order.


During peak periods, there may be delays beyond our control. We appreciate your understanding.

Installation

Do you offer installation?

We do! However, we can only offer installation services to freestanding appliances in Co. Donegal, Derry City, and Strabane for most of our major freestanding appliances. Our team of experienced installers are fully insured and certified to provide this service. 

We also offer a service where we can install, wall mount, and tune your new TV.

We don’t install or set up smaller appliances like vacuum cleaners, freestanding microwaves, etc.

Ask in store, or write in the comments section of your order that you would like your items installed. An extra cost is applied for installation. Please email info@callaghanselectrical.com for more info.

Key Delivery Information

Customer Responsibility for Access

Customers are responsible for ensuring that all products ordered can be safely delivered to the intended location. Before placing an order, customers should carefully check the dimensions of the product, including its height, width, depth and any relevant packaging dimensions, against all access points along the delivery route.

This includes, but is not limited to:

  • Doorways and entrance doors
  • Gates and passageways
  • Hallways and corridors
  • Stairways and landings
  • Lifts and elevators
  • Narrow access points
  • Turns and corners
  • Steps and curbs
  • Walls, railings and other obstructions

Customers should also consider whether there is sufficient space for our delivery team to safely manoeuvre the product into position.

Restricted or Difficult Access

Where access is unusually narrow, restricted, difficult or presents an increased risk to our delivery team, the product, or the property, Callaghans (or third party courier) reserves the right to refuse delivery or to stop the delivery at any stage where we consider it unsafe to proceed.

This may include situations involving steep or uneven steps, high or uneven curbs, narrow doorways, tight corners, walls, railings, confined spaces, difficult terrain, or any other obstruction that may make delivery unsafe.

Health and Safety

Our delivery team is required to follow appropriate health and safety procedures at all times. Customers must not ask or require our delivery personnel to undertake manoeuvres that they reasonably consider unsafe or that could result in injury, damage to the product, or damage to the customer's or another person's property.

Where our delivery team determines that a delivery cannot be completed safely, their decision will be final. The product may be left at the nearest safe and accessible point, where appropriate, or delivery may be refused.

Property and Product Damage

Customers are responsible for ensuring that the delivery route is clear and suitable before delivery takes place. Callaghans will take reasonable care during delivery; however, we cannot accept responsibility for damage arising from inadequate, restricted or unsuitable access where the customer has not provided sufficient information or where the delivery route presents an unavoidable risk.

Where access is unsuitable, any additional delivery arrangements, return costs or re-delivery charges may apply.

Please Check Before Ordering


If you are unsure whether a product will fit through your property or whether access is suitable, please contact Callaghans before placing your order. We will be happy to provide guidance based on the product dimensions available to us; however, the customer remains responsible for confirming that the product can be safely accessed into the property.